General Terms and Conditions

Lisa Ghijselinck, hereinafter referred to as "The Coach"

Any natural or legal person with whom Lisa Ghijselinck enters into an agreement to provide training, education, coaching, massages, workshops, and lectures, regardless of whether the client or a third party participates.

Hereinafter referred to as "The Customer"

These general terms and conditions apply to all activities of the coach.

Deviation from these general terms and conditions is only possible in writing after consultation.

Any terms specific to the customer are excluded.

The general terms and conditions are assumed to have been communicated to the customer in any case. They can be provided to the customer upon request.


The coach hereby declares to consider conventional medicine as the basis of healthcare. The coach cannot question medical diagnoses or analyses.

The services provided by the coach are solely a possible support and complement to conventional medicine.

The services provided by the coach do not replace medical treatments or medications, psychological or psychiatric counseling. The coach cannot take responsibility for withholding information on this matter. If the customer has medical complaints or doubts, the customer should always consult their doctor first.

If the customer is under the care of a doctor, the customer must explicitly inform the coach beforehand.

Due to the nature of the coach's services and the active involvement of the customer, both parties aim to promote self-awareness and change in the customer. The customer decides whether and how quickly they bring about a change and remains personally responsible for their process at all times.

The coach's advice is suggestions and proposals and should always be evaluated by the customer.


The coach is bound by professional secrecy.

Everything discussed between the coach and the customer is and remains confidential.

The coach never shares the information with third parties unless the customer explicitly gives permission to consult with a doctor.


Coaching and education involve guidance.

The coach does not draw conclusions and, therefore, does not issue reports or certificates under any circumstances. If a treating physician requests it, the coach will limit themselves to a telephone conversation with the physician.


If desired, an intake interview can be conducted to start a course. An intake interview lasts approximately 30-45 minutes and is non-binding.

Based on this interview, both the customer and the coach can decide whether coaching or education is appropriate. An intake interview implies no obligation to start a course, neither for the customer nor for the coach.


The agreement regarding the preparation and execution of training and/or coaching is established through confirmation by email from the client.

The content of the confirmation and any accompanying quotation serves as a representation of the agreement.


The coach reserves the right to change a scheduled appointment in case of illness or force majeure.

The customer will be promptly informed about this.

The coach will offer alternative dates.

In this case, the customer is not entitled to compensation.

If the customer decides to discontinue a workshop, course, massage, or coaching program, the full amount for the course or coaching program is still due.

If, for any reason, the coach is convinced that they cannot continue coaching the customer, this will be discussed between the parties, and coaching may be terminated prematurely. In this case, the customer is entitled to a refund for the sessions not yet completed.


A course must be fully paid in advance.

Invoices are payable by bank transfer to the account of L.I.S. within 14 days from the invoice date. In case of non-payment or incomplete payment within the specified period, the client is automatically in default, and this invoice will be increased by a monthly interest rate of 10% from the due date until the date of full payment (including interest).

Parties will only resort to legal action after reasonable efforts have been made to settle the dispute through mutual agreement. All complaints must be made validly within 8 days. All disputes are settled by the courts in Ghent.